Privacy Policy

This policy explains what information we collect when you buy from us, why we collect it, and what rights you have over it.

Who we are

Ancho Solutions LLC, operating the brand AVERA, is responsible for the information described here.
30 N Gould St Ste N, Sheridan, WY 82801, United States
support@averaofficialstore.com · +1 (888) 597-8055

What we collect

When you place an order we collect your name, email address, shipping and billing address, phone number if you provide it, and the details needed to process your payment. We also collect technical information such as your IP address, browser type, and the pages you visit on our site.

We never see or store your full card number. Payment data is transmitted directly to our payment processor over an encrypted connection.

Why we collect it

To process and ship your order, to charge your subscription renewals, to send order confirmations and renewal reminders, and to handle returns. To prevent fraud and improve our site. To meet tax and accounting obligations. And, where you asked for them, to send marketing emails.

Marketing emails

If you ticked the box to receive news and offers, we use your email address for that purpose. Every marketing email contains an unsubscribe link. Withdrawing consent does not affect the transactional emails about your orders and renewals.

Who we share it with

We share only what is necessary, and only with the parties that help us run the business: our payment processor, our shipping carriers, our order management platform, and our email provider. Each acts under a written agreement and may use your data only for the service it provides to us. We do not sell your personal information.

How long we keep it

We keep order records for as long as required by tax and accounting law. Anything not covered by that obligation is deleted on request.

Your rights

You can ask us for a copy of the data we hold about you, ask us to correct it, ask us to delete it, or opt out of marketing. Write to support@averaofficialstore.com and we reply within 30 days.

If you are a California resident, you have the right to know what personal information we collect, to request deletion, and to opt out of the sale of personal information — we do not sell it. Exercising these rights will never result in worse pricing or service.

Cookies

Our site uses cookies to keep your cart, remember your preferences, and measure how the site is used. You can block cookies in your browser settings, but parts of the checkout may stop working.

Children

Our products are not intended for anyone under 18, and we do not knowingly collect data from minors.

Changes

If we change this policy we update this page. Material changes are announced by email to customers with an active subscription.