Return & Refund Policy

90-day money-back guarantee

We want you to love your results. If you are not satisfied with your purchase, contact us within 90 days of the delivery date and we will refund you.

How to request a refund

Email support@averaofficialstore.com with your order number and the reason for the request, or call +1 (888) 597-8055. We reply with instructions within one business day.

Returns

You do not need to ship the product back to receive your refund under the 90-day guarantee. If a return is required we provide the return address in our reply. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

Refund processing

Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank may take additional time to display the credit. Shipping charges already paid are not refunded, except when the order arrived damaged, incorrect, or was never delivered.

Damaged or incorrect items

Email us within 14 days of delivery with a photo of the item. We send a replacement at no cost or issue a full refund, at your choice.

Subscriptions

Cancelling your subscription stops all future charges but does not automatically refund charges already made. To request a refund on a charge already taken, contact us within 90 days of that charge.

Chargebacks

If something is wrong, write to us first: we resolve almost everything within a day. Filing a chargeback without contacting us costs us the dispute fee and slows down your own refund.